Return & Refund Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out or in production.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery of the product.
To be eligible for a return, the box must be unopened, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order, refurbished or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee of both ways. The specific fee should be based on the express company you choose.
If, due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking or testing fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be done in 2 work days by us, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The time depends on the bank processing speed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this, and you still have not received your refund, please contact us at [email protected].
Please contact our customer service at [email protected] to get the return address.